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Changes to Call Centre

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We’re growing so fast at First Option that change is required to maintain our high level of member service. 

We’re also looking to hire more staff to keep up with the demand.

To accommodate this growth, we have implemented a call-back option on the phone. Members have the option to leave their name, a short message and a contact number, instead of waiting on hold.

Our Member Service team will return your call within three (3) business hours. Any messages left after 2.00pm may be returned the next business day.

And if your enquiry is not urgent, please send us an email or use our online enquiry form.

Note: Our call centre is available from 9.00am to 4.30pm (AEST) on weekdays.