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A better repair experience

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First Option partners with QBE to make sure that your car repair is stress free.

Before you hit the road, feel confident that if you need to claim, you’ll be backed by QBE’s Accredited Smash Repairer Network. It’s Australia’s widest repairer network.

The repairers are hand-picked and selected only when they meet QBE’s high-quality repair standards and are totally familiar with QBE’s claims process.

It means your car will be taken care of by a repairer you can trust. They work hand-in-hand with QBE to make sure you have a great claims experience that’s stress-free from start to finish.

Feel confident that if your car needs a repair, it’ll get fixed quicker than if you sourced your own quote. It’s all about taking away the pain if you need to claim.

Here’s how it works.

1. Lodge your claim on 1300 734 728. A claims specialist will give you a Claim Number and talk you through the process, so you know exactly what to expect. They’ll find the repairer nearest to you.

2. Expect a call from your accredited repairer within 4 hours.

3. If your car’s driveable, once you drop it off at the repairer, you’ll get a $50 taxi voucher towards your journey home (and another one back to the repairer) making life just that little bit easier.

4. On-site assessment and immediate authorisation of repairs gets the ball rolling right away.

5. In fixing your car, accredited repairers use the latest in equipment technology - including specialist hail damage.

6. All work authorised by QBE has a lifetime repair guarantee. And, if your car is still under the manufacturer's warranty the repairer will only use manufacturer-approved parts.

What does this mean to you? With a local repairer and no delays, you’ll be back on the road again before you know it.

You can find your nearest repairer here.