Service Culture

Service Culture

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Service Culture

At First Option we put Member Service ahead of everything else. It's what sets us apart from the big banks.

When we conduct Member Satisfaction surveys, most Members comment on our great service. It's why they join First Option and stay with us for life.

Our Service Culture has three key elements:

  1. Respect Everyone
  2. Be Memorable
  3. Find a Better Way

Become a Member Enquire

1. Respect Everyone

A small thing on our list of priorities may be the ONLY thing that matters to a member.

  • We are always on time
  • We always do what we say we will do
  • We always communicate in clear, concise and honest ways
  • We are generous with our time to help others

2. Be Memorable

We set high standards, have great attention to detail and we like to impress.

  • We are friendly and make positive first impressions
  • We make members smile with our personal and understanding approach
  • We take the time to celebrate milestones and successes
  • We wow members whenever possible

3. Find a Better Way

"Complacency is not our thing"

  • We always search for new ways to help our members
  • We are committed to always improving
  • We inspire others by finding a better way

Go back to About Us

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